Privacy Policy
Last updated: April 19, 2026
Your privacy matters. This policy explains exactly what we collect, why we collect it, and how we protect your information.
What We Collect
Account Information
When you create an account, we collect your name, email address, company details, and payment information necessary to provide our services.
Transaction Data
We collect transaction records, customer acknowledgments, delivery confirmations, and other evidence you upload to improve dispute readiness.
Usage Data
We track how you interact with our platform to improve performance and user experience, including page views, feature usage, and system performance metrics.
Payment Information
We process payments through secure third-party providers and only store necessary billing information for subscription management.
How We Use Your Information
Service Delivery
To provide, maintain, and improve our transaction assurance platform and dispute readiness tools.
Dispute Readiness
To organize and structure your transaction evidence for potential payment disputes and chargeback responses.
Security
To protect your account, prevent fraud, and maintain the integrity of our platform and your data.
Communications
To send important updates, security alerts, and respond to your support requests.
What We Do Not Do
Never Sell Your Data
We will never sell, rent, or trade your personal information to third parties for any reason.
No AI Training
We do not use your data to train AI models or for any machine learning purposes beyond providing our core services.
Data Retention
We retain your transaction data for a minimum of 18 months to ensure dispute window coverage. Account information is retained for as long as your account remains active. You can request deletion of your data at any time, though some information may be retained for legal compliance.
Your Rights
Access
You can request a copy of all personal data we hold about you.
Deletion
You can request deletion of your personal data, subject to legal retention requirements.
Portability
You can request your data in a portable format for transfer to another service.
GDPR and CCPA Compliance
We respect your rights under GDPR, CCPA, and other privacy regulations worldwide.
Cookies
We use only essential cookies for analytics and platform functionality. We do not use advertising cookies or tracking pixels. You can manage cookie preferences through your browser settings.
Security
Encryption
All data is encrypted in transit and at rest using industry-standard encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your data.
Financial-Grade Standards
We maintain security standards appropriate for handling financial transaction data.
Contact Us
For privacy-related questions or requests, contact us at: privacy@proofvault.com