The ProofVault
Evidence Framework.
Built around seven evidence pillars designed to strengthen transaction clarity, preserve buyer-linked records, and improve dispute readiness across the full transaction lifecycle.
Disputes are not decided by effort. They are decided by evidence.
Proof of Purchase Intent
Captures signs that the customer knowingly moved forward with the transaction.
What it captures
- Purchase initiation records
- Checkout confirmations
- Timestamped submission data
- Transaction-linked identifiers
- Customer-entered details
- Buyer confirmation steps
Why it matters
A stronger record begins with evidence that the customer intentionally engaged in the purchase process.
Proof of Policy Acceptance
Captures whether the customer had visibility into the terms that governed the transaction.
What it captures
- Refund policy acceptance
- Cancellation policy visibility
- Recurring billing consent
- Terms acknowledgment
- Versioned policy records
- Timestamped acceptance logs
Why it matters
Many disputes depend on whether the merchant can show that the customer was informed of the terms before or at the time of purchase.
Proof of Authorization
Captures signals that the transaction was authorized by the buyer or by the party entitled to authorize it.
What it captures
- Transaction-linked confirmation events
- Authorization records
- Security check outcomes where available
- Customer-linked validation signals
- Recurring payment re-confirmation
Why it matters
Authorization is one of the most heavily scrutinized elements in payment disputes. A weak record here can undermine everything that follows.
Proof of Fulfillment or Service Delivery
Captures whether the merchant actually provided what was purchased.
What it captures
- Delivery confirmation
- Service completion acknowledgment
- Appointment attendance logs
- Access or usage records for digital delivery
- Fulfillment timestamps
- Completion checklists
Why it matters
If the merchant cannot show that goods or services were delivered, the transaction becomes much harder to defend.
Proof of Customer Acknowledgment
Captures official customer touchpoints after the transaction or after fulfillment.
What it captures
- Delivery received confirmation
- Service satisfaction acknowledgments
- Quality assurance surveys
- Review prompts
- Follow-up responses
- Confirmations that the transaction met expectations
Why it matters
Customer acknowledgment creates a stronger continuity record and can materially reduce later ambiguity about receipt, performance, or satisfaction.
Proof of Remediation Efforts
Captures whether the merchant gave the customer a reasonable path to resolve concerns before escalation.
What it captures
- Support responses
- Complaint handling records
- Refund discussions
- Cancellation handling logs
- Issue-resolution attempts
- Remediation timelines
Why it matters
A merchant who can show timely, reasonable efforts to address issues is in a stronger position than a merchant with no documented resolution trail.
Proof of Transaction History and Continuity
Captures the broader context around the buyer and the transaction.
What it captures
- Prior legitimate transactions
- Recurring customer history
- Prior delivery consistency
- Continuity across brands or accounts
- Linked transaction records
- Prior undisputed activity
Why it matters
Context can strengthen credibility, especially where the transaction is part of an ongoing customer relationship rather than an isolated event.
One weak pillar can weaken the whole case
A signed agreement alone may not be enough if fulfillment is poorly documented. Delivery proof alone may not be enough if the refund policy was never clearly accepted.
ProofVault is designed to reduce that kind of weakness by helping merchants create a more balanced and complete record. Not just more documents, but more useful ones.
ProofVault does not provide legal advice. The Evidence Framework is based on patterns and categories that appear in publicly available guidance from payment processors and card networks. The framework is designed to help merchants strengthen their records — not to guarantee outcomes in specific disputes.